FAQ
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Account
How do I save my progress?
Your progress is saved automatically, so you don't need to do anything yourself.
How can I reset my account or restart the game?
You can play on more than one world and thus basically start over if you wish. But if you really want your account deleted from a specific game world, please get in touch with us!
How do I change my nickname?
Once you have registered your account, it is not possible to change a nickname anymore. Nicknames can only be changed in special cases, for example if you accidentally used your full name as your nickname or if a nickname is inappropriate.
I would like to remove my account and all the data that you store about me. How do I do that?
Please get in touch with us and we will advise.
Of course! The more, the merrier! The only thing you need to remember is that you can only play your own account and can not share your password with other players.
I forgot my password. What do I do?
You can reset your password on the login page. Use the 'Forgot your password?' link, enter your e-mail and you will get a password reset e-mail that will make it possible for you to set a new password for your account.
City
How can I cancel the construction of a building?
You can sell it, just like any other building. Simply open the build menu, click the $ icon at the top of the screen and then click the respective building.
How can I cancel productions?
You can cancel an active production anytime you want by simply clicking on the respective building and choosing 'Cancel Production'.
How do I gain population?
Your population increases when you build residential buildings.
My citizens are unhappy. What should I do?
Build more cultural buildings and decorations - they increase the happiness of your people.
Can I store buildings in the inventory?
Unfortunately, you can not move buildings that you don’t need in your city to your inventory. However, buildings that you obtain as a reward during special events will be stored in your inventory until you place them in your city.
Can I rotate buildings?
No, it's not possible to rotate buildings. If you don't have enough space in your city, you can sell your existing buildings or rearrange the city to use the available area more efficiently.
Guilds
How do I join a guild?
Just visit the social bar and open the guilds tab. Then join one of the suggested guilds or create your own guild!
How do I obtain prestige for my guild?
You can do that by participating in GvG battles and conquering new sectors.
Interactions with Other Players
How do I visit cities of other players?
You can visit other players' cities by simply clicking/touching on their portraits which you can see on the social bar at the bottom of the screen. On the mobile app you will see a menu where you need to choose "Visit" option.
Can I change my neighborhood? I'm being constantly plundered.
Neighborhoods are merged automatically every other week, you can't change a neighborhood yourself. Sometimes it can be hard to fight against stronger opponents. But remember: the fact that they have more points doesn't necessarily mean that they are stronger. Try to fight them off, or at least make sure they have nothing to rob you from by picking up your productions on time!
How many times per day can I plunder another player's city?
You can attack a player once per day. Once you have overcome their defending army you have exactly 24 hours to plunder a building of your choice. Then you have to wait for the 24h countdown to end before you can attack again.